Garden Waste Collection Services
Garden Waste Collection Services  

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Regular Bag - Frequently Asked Questions

What area do you cover?

Torbay, including Torquay, Paignton and Brixham. South Hams, including Dartmouth, Kingswear and Totnes. We also cover Kingsbridge, Salcombe and surrounding areas.

What can I put in the bags?

Green waste only please, nothing else.

Will my bags be collected at a regular time on my collection day?

No, they could be collected at any time during the day or evening, depending on how many calls we have. Please do not assume a regular time.

What if I have more garden waste than I can fit in my bags?

Just place it in a tidy pile next to your bags. The driver will collect this and record an estimate of the bag equivalent.

How many bags do I need?

This will depend on your circumstances and garden. As a guide, a modest detached house with a garden usually manages with 3 bags but it is up to you to decide. You can always buy more at a later date.

Do I need to let you know how many bags I have?

No we can collect any quantity.

What if I cannot find my bags or ticket?

Our driver will always return your bags and attached scan ticket to the place he found them. Unfortunaely we cannot be responsible for them after that.

Can I pay or order via the driver?

No, our driver only handles collections and deliveries. 

Can I request a collection by telephone?

Yes, this is possible but not recomended. Please call 01803 839251 (option 2) and clearly speak your customer number and surname only but the best way is via the Home page here.

Is there any time limit on the ticket?

No. You have pre-paid for the collections and this will remain valid.

Can I make special arrangements for my pick-up point?

Yes. A routine note can be applied to the driver's round list. Send us a message via the Contact Us page.

 

Big Bags

What can I put in these?

Green waste only please, nothing else.

How big are the bags?

These are a standard dumpy bag that you will see at builders merchants. The filled volume is 0.66m3.

How much can I put in?

The bags can be filled, but please ensure they can be dragged by one man to the vehicle. If you have heavy material we can provide extra bags to spread the load to half bags at no extra cost to you.

Where can I leave them?

Near a public highway please.

I have bought multiple bags. Do these have to be collected at the same time?

Yes. The cost incldes one delivery and one collection but sometimes special arrangements can be made, Call 01803 839251 (option 1)

Will the bag/s be returned to me?

No, the bags are non returnable.

How do I request a collection?

You will be issued with a customer number by us (not PayPal) and sent instructions.

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